Effective Date: July 3, 2026
This Privacy Policy explains how Dojo Health Inc. d/b/a DOJO AIR ("DOJO AIR," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, purchase products, create an account, contact us, request support, use our products or services, or otherwise interact with us.
This Privacy Policy applies to our website, online store, customer support activities, product purchases, returns, warranty claims, and related ecommerce services. If DOJO AIR offers a mobile application, connected-device features, software platform, or additional digital services, this Privacy Policy also applies to those services unless a separate privacy policy is provided.
Please read this Privacy Policy carefully. By using our website, store, products, or services, you acknowledge that you have read and understand this Privacy Policy.
DOJO AIR is operated by Dojo Health Inc. d/b/a DOJO AIR.
Legal Entity Name: Dojo Health Inc.
Trading Name: DOJO AIR
Business/Mailing Address: 11722 Sorrento Valley Rd Ste A, San Diego, CA 92121
Email: customerservice@dojoair.com
Website: www.dojoair.com
Our online store is hosted through SHOPLINE. Payments may be processed through SHOPLINE Payments or other third-party payment service providers. These providers may collect and process personal information as necessary to operate our store, process transactions, prevent fraud, verify payments, and provide related services.
The personal information we collect depends on how you interact with DOJO AIR. We may collect the following categories of personal information.
We may collect your name, email address, phone number, billing address, shipping address, and other contact information you provide to us.
If you create an account, we may collect your username, password or account credentials, account preferences, purchase history, saved addresses, communication preferences, and related account information.
We may collect information about products you view, add to cart, purchase, preorder, return, exchange, or request warranty service for. This may include order number, product details, product price, payment status, delivery status, return status, refund status, and communications related to your order.
Payment information may include payment method, billing details, transaction confirmation, payment status, and related payment details. Full payment card details are generally processed by our payment service providers and are not stored directly by DOJO AIR.
We may collect and share information needed to fulfill your order, including your name, shipping address, email address, phone number, tracking number, delivery status, and information needed by shipping and logistics providers.
If you contact us for support, returns, refunds, exchanges, warranty service, product issues, or return authorization, we may collect the information you provide. This may include your name, contact details, order information, product serial number, photos, videos, diagnostic information, descriptions of the issue, and communications with our support team.
If you use a DOJO AIR device, app, software platform, connected-device feature, or related digital service, we may collect information associated with your device and use of the product. This may include device serial number, device identifiers, firmware version, app version, device settings, connectivity status, diagnostic logs, usage frequency, session duration, breath-session data, respiratory performance or training metrics, sensor outputs, calibration data, error reports, and other product-use or wellness-related information.
DOJO AIR products are intended for general wellness, respiratory performance, and breath training purposes unless otherwise expressly stated. Our website and store are not intended to collect emergency medical information or medical records. Do not submit sensitive medical records, emergency medical information, or information requiring urgent medical attention through our website, store, or customer support channels.
When you visit our website or use our online store, we may collect information about your device, browser, IP address, operating system, referring URLs, pages viewed, links clicked, products viewed, time spent on the site, approximate location derived from IP address, and other information about how you interact with our website and services.
We may use cookies, pixels, tags, web beacons, local storage, software development kits, and similar technologies to operate our website, remember preferences, keep your cart active, analyze website traffic, improve our services, measure marketing performance, and provide or measure advertising.
We may receive information from service providers, payment processors, fraud-prevention providers, shipping providers, analytics providers, advertising partners, customer support tools, business partners, and other third parties as permitted by law.
We may use personal information for the following purposes.
We use personal information to operate our website and store, process orders, accept payments, confirm purchases, fulfill shipments, provide customer accounts, process preorders, complete returns and refunds, provide warranty support, and deliver products and services.
We use personal information to respond to inquiries, troubleshoot product issues, process return authorization requests, review return eligibility, inspect warranty claims, communicate with customers, and provide support.
If DOJO AIR offers app, software, or connected-device features, we may use device, app, usage, diagnostic, and wellness-related information to operate the product, provide product functionality, sync device data, support customer accounts, improve user experience, maintain product safety, troubleshoot issues, and develop or improve products and services.
We use personal information to process payments, verify transactions, detect and prevent fraud, protect against unauthorized transactions, secure accounts, and comply with payment-network and payment-processor requirements.
We may use personal information to send order confirmations, shipping updates, return and warranty communications, support responses, product notices, service updates, policy updates, and other transactional messages.
We may use personal information to analyze website performance, improve product design, evaluate product usage, develop new features, improve customer support, understand customer needs, test product performance, and enhance safety and reliability.
Where permitted by law, we may use personal information to send promotional emails, product updates, launch announcements, offers, surveys, or marketing communications. You may opt out of promotional emails by using the unsubscribe link in those emails. Even if you opt out of marketing emails, we may still send transactional or service-related communications.
We may use cookies, pixels, and similar technologies to understand how customers use our website, measure advertising performance, and show more relevant advertising. Where applicable, you may have the right to opt out of certain targeted advertising or sharing of personal information.
We may use personal information to comply with laws, regulations, legal processes, tax obligations, consumer protection requirements, payment-processing rules, warranty obligations, and other legal requirements. We may also use personal information to enforce our terms, prevent misuse, protect DOJO AIR, protect our customers, and defend legal claims.
We may disclose personal information to the following categories of recipients.
Our online store is hosted through SHOPLINE. SHOPLINE and SHOPLINE Payments may process personal information to operate the store, provide checkout functionality, process payments, prevent fraud, verify transactions, provide analytics, and support related services.
We may disclose transaction and payment-related information to payment processors, payment gateways, banks, card networks, fraud-prevention providers, and other financial service providers as necessary to process payments, issue refunds, prevent fraud, and comply with payment rules.
We may disclose shipping information to carriers, logistics providers, warehouse providers, fulfillment providers, and related service providers to fulfill, deliver, and track orders.
We may disclose personal information to service providers that help us operate our website, store, customer accounts, app, software platform, cloud systems, data storage, analytics, security, email systems, and customer support tools.
We may disclose information to service providers that help us process customer inquiries, warranty claims, repairs, replacements, diagnostics, return authorization requests, product inspections, or technical support.
We may disclose or make available certain website, device, cookie, and usage information to analytics and advertising partners to help us measure website performance, understand customer activity, and provide or measure advertising.
We may disclose personal information to attorneys, accountants, auditors, insurers, consultants, and other professional advisors where necessary for business, legal, compliance, tax, insurance, or risk-management purposes.
We may disclose personal information if required or permitted by law, regulation, subpoena, court order, legal process, government request, or payment-network rule. We may also disclose personal information where we believe it is necessary to protect rights, property, safety, customers, users, or the public.
If DOJO AIR is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be disclosed or transferred as part of that transaction.
We may disclose personal information when you direct us to do so, consent to the disclosure, or use features that involve disclosure to a third party.
We may use cookies and similar technologies for the following purposes:
Cookies may be set by DOJO AIR, SHOPLINE, SHOPLINE Payments, analytics providers, advertising partners, or other service providers.
You may be able to manage cookies through your browser settings or through any cookie-management tools provided on our website. If you block or delete cookies, some website features may not function properly.
Some browsers or devices may transmit "Do Not Track" signals. Because there is no uniform industry standard for responding to those signals, we do not currently respond to all "Do Not Track" signals. Where required by applicable law, we will honor legally recognized opt-out preference signals, such as Global Privacy Control, to the extent required and technically feasible.
We do not sell personal information for money.
Depending on the privacy law that applies to you, some uses of cookies, pixels, analytics tools, or advertising technologies may be considered a "sale," "sharing," or use of personal information for "targeted advertising," even if no money is exchanged. Where required by law, you may have the right to opt out of these activities.
To exercise applicable opt-out rights, you may use any available cookie or privacy preference tool on our website, use a legally recognized browser-based opt-out preference signal where supported, or contact us at customerservice@dojoair.com.
Depending on how you use DOJO AIR products or services, certain information may be considered sensitive under applicable privacy laws. This may include account login information, payment-related information, precise geolocation if collected, or wellness-related information that may reveal health-related characteristics.
We use sensitive personal information only as reasonably necessary to provide products and services, process payments, secure accounts, prevent fraud, provide support, operate connected-device features, comply with law, or for other purposes permitted by applicable law. We do not use sensitive personal information to infer characteristics about you for purposes that would require a right to limit such use under applicable law, unless we provide the required notice and choice.
DOJO AIR products may involve breath training, respiratory performance, wellness tracking, device diagnostics, or related product-use information. If you use a DOJO AIR device, app, or connected service, information associated with your use may be used to provide product functionality, support device operation, improve performance, troubleshoot issues, and provide customer support.
DOJO AIR is not a healthcare provider, and our website and store are not intended to collect medical records or emergency medical information. DOJO AIR products and services are not a substitute for professional medical advice, diagnosis, or treatment unless expressly stated in cleared or approved product labeling. If you believe you are experiencing a medical emergency, contact emergency services or a qualified healthcare provider.
If applicable law requires notice of a breach involving unsecured identifiable health-related information, DOJO AIR will provide notices as required by law.
Depending on where you live, you may have certain rights regarding your personal information. These rights may include:
These rights are not absolute and may apply only in certain circumstances. We may decline or limit a request where permitted by law, including where we need to retain information for legal, security, fraud-prevention, warranty, tax, accounting, dispute-resolution, or operational purposes.
To exercise privacy rights, contact us at customerservice@dojoair.com. We may need to verify your identity before processing your request. If you submit a request through an authorized agent, we may require proof of authorization and may ask you to verify your identity directly with us.
This section applies to California residents to the extent required by the California Consumer Privacy Act, as amended, and other applicable California privacy laws.
In the past 12 months, we may have collected the following categories of personal information:
Identifiers, such as name, email address, mailing address, phone number, IP address, account identifiers, device identifiers, and order identifiers.
Customer records information, such as billing address, shipping address, payment-related information, and purchase records.
Commercial information, such as products viewed, products purchased, order history, preorder history, return history, warranty history, and customer support history.
Internet or electronic network activity information, such as browsing activity, website interactions, cart activity, referring pages, cookies, pixels, and similar data.
Approximate geolocation information, such as approximate location inferred from IP address.
Audio, electronic, visual, or similar information, such as photos, videos, or support materials you provide in connection with a return, warranty claim, or customer support request.
Professional or employment-related information, if you provide it in communications with us or in a business context.
Inferences, such as preferences, product interests, or customer support needs based on your interactions with DOJO AIR.
Sensitive personal information, such as account login information, payment-related information, and wellness-related information if collected through a device, app, or connected service.
We may collect personal information directly from you, automatically from your device or browser, from DOJO AIR devices or services, from SHOPLINE, from payment processors, from shipping providers, from analytics and advertising partners, from customer support tools, and from other service providers or third parties.
We collect, use, and disclose personal information for the purposes described in this Privacy Policy, including to operate our store, process transactions, fulfill orders, provide customer support, process returns and warranty claims, operate connected-device features, improve products and services, prevent fraud, secure our systems, provide marketing, comply with law, and protect rights.
We may disclose personal information to SHOPLINE, SHOPLINE Payments, payment processors, fraud-prevention providers, shipping providers, fulfillment providers, customer support providers, cloud and technology providers, analytics providers, advertising partners, professional advisors, legal or compliance recipients, and parties involved in business transactions.
We do not sell personal information for money. We may use cookies, pixels, advertising technologies, or analytics tools that may be considered "sharing" or "selling" under California law. California residents may opt out of such sale or sharing where applicable.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide products and services, maintain accounts, process orders, support warranty claims, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, and improve products and services.
California residents may have the right to request access, correction, deletion, portability, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights. To exercise these rights, contact us at customerservice@dojoair.com.
You may opt out of promotional emails by clicking the unsubscribe link in our emails or contacting us. Even if you opt out of promotional communications, we may still send you transactional or service-related communications, such as order confirmations, shipping notices, return communications, warranty updates, product safety notices, policy notices, and account-related messages.
If we offer SMS or text-message marketing, we will obtain consent where required and provide instructions to opt out.
Our website, store, and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can take appropriate steps.
DOJO AIR products and services should be used by minors only with appropriate parent or guardian involvement and in accordance with product instructions, warnings, and applicable terms.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for any activity under your account.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
The length of time we retain information may depend on the type of information, the purpose for collection, whether you maintain an account, whether the information is needed for product support or warranty service, whether there is an ongoing transaction or dispute, and whether legal, tax, accounting, security, fraud-prevention, or compliance obligations apply.
We are based in the United States. Personal information may be transferred to, stored in, or processed in the United States or other countries where we, SHOPLINE, payment processors, cloud providers, or other service providers operate. These countries may have privacy laws that differ from the laws where you live.
Where required by law, we will use appropriate safeguards for international transfers.
Our website or communications may contain links to third-party websites, apps, platforms, or services. We are not responsible for the privacy practices, security, or content of third-party websites or services. You should review the privacy policies of any third-party websites or services you use.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements, or business operations. When we update this Privacy Policy, we will revise the effective date above and provide notice where required by law.
If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:
DOJO AIR Customer Support
Email: customerservice@dojoair.com
Website: www.dojoair.com
Mailing Address: 11722 Sorrento Valley Rd Ste A, San Diego, CA 92121
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