DOJO AIR Refund, Return, Exchange & Limited Warranty Policy
Effective Date: July 3, 2026
Applies to DOJO AIR devices, accessories, and related products purchased directly from DOJO AIR. Limited warranty coverage may also apply to products purchased from authorized resellers as stated below.
This Refund, Return, Exchange & Limited Warranty Policy applies to DOJO AIR devices, accessories, and related products purchased directly from DOJO AIR through its official website or other DOJO AIR-controlled sales channels.
Products purchased from an authorized reseller are generally subject to the reseller's return and refund policy. The DOJO AIR Limited Warranty may apply to authorized reseller purchases if the customer provides valid proof of purchase and the product otherwise qualifies for warranty service.
This policy does not limit any rights that cannot be waived under applicable federal, state, or local law.
If a DOJO AIR product is sold as a preorder, the estimated shipping window will be disclosed at checkout or in the order confirmation. Estimated shipping dates are estimates and may change.
DOJO AIR will make commercially reasonable efforts to ship products within the stated timeframe. If DOJO AIR is unable to ship within the stated timeframe, DOJO AIR will notify customers of the delay and provide options required by applicable law, which may include agreeing to the delay or cancelling the order for a refund before shipment.
For products sold as preorders, the 30-day return period and one-year Limited Warranty period begin on the date the product is delivered to the original purchaser, not the date the preorder is placed.
At DOJO AIR, we stand behind the quality of our products and want customers to be satisfied with their purchase.
Customers may request a return for a refund within 30 calendar days of the original delivery date, subject to the conditions below.
To be eligible for a return:
DOJO AIR reserves the right to deny returns that do not meet these requirements or to reduce the refund where permitted by law if returned items are missing, damaged, contaminated, or materially incomplete.
If a product arrives damaged, defective, incomplete, or materially different from what was ordered, DOJO AIR may provide a replacement, repair, refund, prepaid return label, or other remedy as appropriate and as required by law.
The following items are not eligible for return or refund unless required by law or expressly approved by DOJO AIR:
Because DOJO AIR products may involve breath-related use, all returned products must be clean and sanitary. DOJO AIR may refuse returns that show signs of contamination, unsanitary use, biological residue, improper cleaning, or unsafe handling.
Disposable mouthpieces, filters, hygiene accessories, consumable components, and other single-use items are not returnable once opened or used, unless defective or required by law.
DOJO AIR products are precision electronic devices. Damage caused by water, liquid intrusion, moisture exposure beyond normal intended use, sweat saturation beyond normal intended use, flooding, submersion, condensation, improper cleaning, or other liquid-related causes is not covered under this Return Policy or Limited Warranty.
Evidence of liquid-related damage may include:
DOJO AIR may deny a return or warranty claim if inspection reasonably indicates damage caused by liquid exposure, moisture intrusion, corrosion, improper cleaning, or other excluded causes.
Products exhibiting physical damage are not eligible for return, refund, replacement, or warranty service if the damage resulted from dropping, crushing, impact, improper storage, improper transportation, misuse, unauthorized modifications, excessive force, or exposure to hazardous environments.
Examples of excluded physical damage include:
Before returning any product, customers must obtain a Return Merchandise Authorization (RMA) number from DOJO AIR Customer Support.
To request an RMA, customers must contact DOJO AIR Customer Support at customerservice@dojoair.com and provide the following information:
Returns sent without an approved RMA may be refused and returned to sender. RMA approvals may expire if the product is not shipped back within the timeframe provided by DOJO AIR Customer Support.
All returned products are subject to inspection by DOJO AIR. Inspection may verify:
DOJO AIR may reject any return, exchange, or warranty claim that fails inspection or falls outside the scope of this policy.
Once an approved return is received and inspected:
DOJO AIR may reduce or deny a refund where permitted by law if the returned product is damaged, incomplete, contaminated, altered, or otherwise does not satisfy the return requirements.
Customers are encouraged to inspect products promptly upon delivery. If a product arrives damaged, defective, incomplete, or materially different from what was ordered, customers should contact DOJO AIR Customer Support at customerservice@dojoair.com as soon as possible and provide photos, order information, and any requested documentation.
If DOJO AIR determines that a return is due to DOJO AIR error, verified product defect, or shipping damage reported in a timely manner, DOJO AIR may provide a prepaid return label, replacement, repair, refund, exchange, or other remedy as appropriate and as required by law.
DOJO AIR warrants that its products will be free from defects in materials and workmanship under normal consumer use for a period of one (1) year from the date the product is delivered to the original purchaser.
This Limited Warranty applies only to the original purchaser and is non-transferable unless otherwise required by law. Proof of purchase and, where applicable, a valid serial number are required for warranty service.
The DOJO AIR Limited Warranty covers defects in materials and workmanship that arise during normal intended use, including:
If a valid warranty claim is approved, DOJO AIR may, at its discretion and subject to applicable law:
Replacement products or repaired products may be warranted for the remainder of the original warranty period or for any additional period required by applicable law.
The DOJO AIR Limited Warranty does not cover damage, defects, or failures caused by any of the following:
Water or Liquid-Related Damage
Physical or Accidental Damage
Misuse or Improper Use
Environmental Damage
Normal Wear and Tear
Unauthorized Service
Damage resulting from repairs, modifications, disassembly, or service performed by unauthorized persons or service providers is not covered.
To submit a warranty claim, customers must contact DOJO AIR Customer Support at customerservice@dojoair.com and provide the following information:
DOJO AIR may require the product to be returned for inspection before approving warranty service. Warranty claims are subject to inspection and the exclusions in this policy.
For standard 30-day returns not involving a verified product defect, DOJO AIR error, or shipping damage, customers are responsible for return shipping costs, and original shipping charges are non-refundable unless required by law.
Where available, DOJO AIR may provide a prepaid return shipping label for standard returns and deduct the cost of the label from the customer's refund.
For approved warranty claims:
Customers are responsible for backing up, deleting, or removing any personal information, account information, or product data from a device before returning it, to the extent the product allows. DOJO AIR is not responsible for loss of data or information remaining on returned products, except to the extent required by applicable law or DOJO AIR's privacy policy.
To the maximum extent permitted by law, DOJO AIR shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of data, loss of profits, loss of business opportunities, loss of use, or personal injury resulting from misuse of the product.
To the maximum extent permitted by law, DOJO AIR's total liability shall not exceed the original purchase price paid for the product giving rise to the claim.
Some states do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to every customer.
This Limited Warranty gives customers specific legal rights, and customers may also have other rights that vary by state.
To the extent permitted by law, any implied warranties are limited to the duration of this Limited Warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to every customer.
Nothing in this policy limits, excludes, or modifies any rights that cannot be waived under applicable law.
DOJO AIR may refuse returns, refunds, repairs, replacements, exchanges, or warranty claims when:
DOJO AIR Customer Support
Email: customerservice@dojoair.com
Website: www.dojoair.com
Mailing Address: 11722 Sorrento Valley Rd Ste A, San Diego, CA 92121
Business Hours: Monday through Friday, 9:00 AM to 4:00 PM Pacific Time
DOJO AIR products are not warranted against damage resulting from water exposure, liquid intrusion, accidental damage, abuse, misuse, unauthorized modifications, unauthorized service, improper cleaning, improper charging, use outside intended specifications, or normal wear and tear.
Customers are encouraged to inspect products upon delivery and contact DOJO AIR Customer Support promptly regarding defects, shipping damage, missing items, order errors, or exchange requests.
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