DOJO AIR Shipping Policy
Effective Date: July 3, 2026
This Shipping Policy explains how Dojo Health Inc. d/b/a DOJO AIR ("DOJO AIR," "we," "us," or "our") handles order processing, preorder shipments, delivery estimates, shipping charges, address changes, and shipping issues.
This Shipping Policy applies to products purchased directly from DOJO AIR through www.dojoair.com or another DOJO AIR-controlled sales channel.
DOJO AIR products may be available for purchase before they are ready to ship. If a product is sold as a preorder, the estimated shipping window will be disclosed on the product page, at checkout, or in the order confirmation.
Current preorder notice:
This product is available for purchase now at a special discount rate, but will not ship until Q4 2026. Customers may receive their order between December 2026 and January 2027, depending on location, carrier timing, fulfillment timing, and other shipping factors.
Estimated shipping and delivery dates are estimates only and are not guaranteed. Production schedules, supply chain conditions, quality-control processes, regulatory requirements, carrier delays, weather, holidays, customs processing, and other circumstances may affect shipping and delivery timing.
For in-stock products, orders are typically processed within 3 to 5 business days after payment is confirmed, unless otherwise stated on the product page, at checkout, or in the order confirmation.
For preorder products, order processing and fulfillment will occur closer to the estimated shipping window. A preorder may be charged at the time the order is placed unless otherwise stated at checkout.
Business days are Monday through Friday, excluding U.S. federal holidays and company-observed holidays.
Shipping options, available delivery methods, and shipping charges will be displayed at checkout when available.
DOJO AIR may ship orders using major carriers or logistics providers such as USPS, UPS, FedEx, DHL, regional carriers, fulfillment partners, or other shipping providers selected by DOJO AIR. The specific carrier for an order may depend on the customer’s delivery address, product availability, package size, service availability, and fulfillment requirements.
Tracking information will be provided by email when available after an order ships.
Shipping charges are displayed at checkout before the order is submitted.
For current preorder purchases, a shipping charge of $14.99 may apply unless a different shipping rate, promotion, or shipping method is displayed at checkout.
Shipping charges are non-refundable unless required by law or unless the refund is due to DOJO AIR error, verified product defect, or shipping damage as described in our Refund, Return, Exchange & Limited Warranty Policy.
Delivery estimates begin once an order has shipped, not when the order is placed.
For in-stock products shipped within the United States, delivery typically occurs within 3 to 10 business days after shipment, depending on the delivery address, carrier service level, weather, holidays, and other factors outside DOJO AIR’s control.
For preorder products, customers should refer to the estimated shipping window disclosed on the product page, at checkout, or in the order confirmation. For current preorders, customers may receive their order between December 2026 and January 2027, depending on location and carrier timing.
Delivery dates are estimates only. DOJO AIR is not responsible for delays caused by carriers, incorrect shipping information, failed delivery attempts, weather, customs, supply chain disruptions, events outside our reasonable control, or other third-party delays.
DOJO AIR will make commercially reasonable efforts to ship preorder products within the stated estimated shipping window.
If DOJO AIR is unable to ship within the stated timeframe, DOJO AIR will notify customers of the delay and provide options required by applicable law, which may include agreeing to the delay or cancelling the order for a refund before shipment.
Customers are responsible for keeping their email address and shipping address current so that DOJO AIR can provide shipment updates and delay notices.
DOJO AIR currently ships to addresses within the United States unless otherwise stated at checkout.
We may be unable to ship to certain P.O. boxes, APO/FPO addresses, freight forwarders, hotels, temporary addresses, or locations where carrier service is unavailable or restricted. If we are unable to ship to the address provided, we may contact the customer for an alternative address or cancel and refund the order.
International shipping is not available unless expressly offered at checkout or approved by DOJO AIR.
Customers are responsible for providing a complete and accurate shipping address at checkout.
For preorder orders that have not yet shipped, customers may request an address update by contacting DOJO AIR Customer Support at customerservice@dojoair.com.
DOJO AIR will make reasonable efforts to update the shipping address before shipment, but address changes are not guaranteed once an order has entered fulfillment or has been provided to a carrier.
DOJO AIR is not responsible for lost, delayed, misdelivered, or returned packages caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.
When tracking information is available, DOJO AIR will provide a tracking number by email after the order ships.
Customers are responsible for monitoring tracking information and receiving the package at the delivery address. If tracking shows that an order was delivered but the customer did not receive it, the customer should first check with household members, neighbors, building management, mailrooms, front desks, and the shipping carrier.
DOJO AIR may assist with carrier inquiries where appropriate, but delivery investigations are subject to carrier policies and timelines.
DOJO AIR is not responsible for packages that are lost, stolen, or misdelivered after the carrier marks the package as delivered, except to the extent required by law or where the issue resulted from DOJO AIR error.
If a package appears lost in transit or is marked delivered but not received, customers should contact DOJO AIR Customer Support at customerservice@dojoair.com as soon as possible and provide the order number, tracking number, delivery address, and any relevant details.
DOJO AIR may request additional information and may require the customer to cooperate with carrier investigations, including submitting carrier forms, delivery confirmations, or police reports where appropriate.
Customers are encouraged to inspect products promptly upon delivery.
If an order arrives damaged, incomplete, defective, or materially different from what was ordered, the customer should contact DOJO AIR Customer Support at customerservice@dojoair.com as soon as possible and provide:
If DOJO AIR determines that the issue was caused by shipping damage, DOJO AIR error, or a verified product defect reported in a timely manner, DOJO AIR may provide a replacement, repair, refund, prepaid return label, or other remedy as appropriate and as required by law.
DOJO AIR may ship items in an order separately depending on product availability, preorder timing, fulfillment logistics, or carrier requirements. If an order is split into multiple shipments, customers may receive separate tracking numbers and delivery dates.
Returns, refunds, exchanges, warranty claims, shipping damage claims, and return shipping responsibilities are governed by our Refund, Return, Exchange & Limited Warranty Policy.
For standard returns not involving a verified product defect, DOJO AIR error, or shipping damage, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by law or unless the return is due to DOJO AIR error, verified product defect, or shipping damage.
Questions about shipping, delivery, preorder timing, tracking, address changes, or shipping issues should be sent to:
DOJO AIR Customer Support
Email: customerservice@dojoair.com
Website: www.dojoair.com
Mailing Address: 11722 Sorrento Valley Rd Ste A, San Diego, CA 92121
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